Overview
Excellent thinker; strong history of analyzing environments and improving processes; money saver through logical and practical approaches to mission; superb presence of mind - always knows what is going on around him in every aspect of the job and with other jobs that interact; excellent communicator; strong leader; capable and comfortable dealing with high level people; effective trainer; superior technical writer; great customer service and customer support understanding and skills; very good technician and troubleshooter; can think on his feet in any situation; excellent IT administrator/statistician/archivist; long military and DoD experience
Summary of Qualifications top
Over 26 years of progressive experience encompassing:
- Teaching technicians
- Managing projects
- DoD/Military service
- Public speaking
- Coordinating work projects
- Technical writing
- Analyzing procedures
- Installing networks
- Troubleshooting
- Leadership
Professional Experience top
Knowledge Manager/AKO Engineer Army Medical Command/OTSG (TIAG)
Monitor, research, and educate Army Medical personnel on AKO. Additionally advocate and stand up the Army's Knowledge Online program to be a single sign-on portal for all Army Medical systems as partof the Army Knowledge Management initiative. Create, manage, and configure Army Medical AKO sites. Work with Army Medical and other Public Affairs officials and Army Medical VIPS to use AKO for major events, etc. Serve as portal administrator for Army Medical. Write technical and policy documents, user guides, and procedures. Train personnel at high levels. Serve as highest tier technical support for users. Write and publish monthly Army Medicine AKO newsletter. Publish major event Web pages. Coordinate, negotiate and publish Army Medicine announcements. Translate complicated concepts into user friendly language for organization-wide use. Create and maintain training documentation. Develop various training skill levels from beginning user to advanced administrator. Determine training needs and tasks commensurate with skill levels. Develop AKO training plan, to include various functions and tasks and their relative roles for personnel, create training matrix which reflects tasks and skill levels and their respective relationships to users
AKO Web Content Engineer Army Knowledge Online (Cherry Road)
Monitor, research, and educate Army personnel on AKO. Additionally advocate and stand up the Army's Knowledge Online program to be a single sign-on portal for all Army systems as part of the Army Knowledge Management initiative. Create, manage, and configure Web pages in AKO. Write technical and policy documents, user guides, and procedures. Train personnel at high levels. Use Remedy for help desk tickets. Write and publish monthly newsletter. Publish major Web pages. Coordinate and publish Army-wide announcements. Create and maintain training documentation.
AKM/NW Lead Analyst HQ Department of the Army (Alpha Insight)
Arlington, Va
Monitor, research, and educate Headquarters, Department of the Army personnel on an Army-wide implementation of the Army Networthiness program. Develop and document a process and procedure for having all Army systems that will connect to the Army enterprise network analyzed for security, change management, etc. and certified as Web compatible. Additionally advocate and stand up the Army's Knowledge Online program to be a single sign-on portal for all Army systems as part of the Army Knowledge Management initiative. Create, manage, and configure Web pages in AKO. Work with business application program managers to identify and certify systems and to comply with Webification/authentication guidelines. Write technical and policy documents, user guides, and procedures. Train personnel at high levels. Use Remedy for help desk tickets. Use Hummingbird for document management. Use ProSight for IT portfolio management. Produce deliverable documentation such as SLMs, SLAs, QAPs, etc. Arrange, plan, and prepare government progress meetings and reports.
Field Services Coordinator DELTEC Information Solutions
Muncie, In
Responsible for scheduling and dispatch of field engineers and technicians. Manage customer relationships and coordinate service calls with customers. Serve as help desk manager for over 700 users located at several client companies. Assist technicians with troubleshooting and hardware/software repair. Assist with the building and installation of client PCs and servers to include hardware and software. Plan the installation and fabrication of LAN/WAN cabling and associated equipment. Administer, maintain, and process client work orders utilizing work order application. Evaluate new software programs. Involved in hardware and software purchases. Assist clients with scheduling maintenance and repair of printers, facsimiles, PCs, servers, etc. Manage projects. Manage personnel. Write operational procedures. Windows 2003 Server and Exchange 2000/2003 administration.
Technical Support Specialist / System Administrator MicroMetl Corporation
Indianapolis, In
Responsible for administration of 10 NT/2000 servers. Serve as help desk for over 100 users connected to network. Perform all troubleshooting and hardware/software repair. Build and install all PCs and servers to include hardware and software. Install and fabricate all LAN/WAN cabling and associated equipment. Administer, maintain, and configure Inter-Tel phone system to include voice over IP systems and devices. Evaluate new software programs. Involved in all hardware and software purchases. Maintain and repair all printers, facsimiles, PCs, servers, etc. Manage projects. Administer E- Mail. Write operational procedures.
IT Specialist Consultant Nexlink Solutions
Indianapolis, In
Responsible for consulting with various small business clients and assessing their office automation needs and requirements. Work and negotiate with these clients to render the best office automation solution for their particular situation. Assess needs, produce diagrams, determine costs, explain details, produce proposals, and negotiate with clients as well as vendors. Install and configure PCs, networks, peripherals, and all associated network and PC equipment relative to requested services by a client. Work with third party vendors to configure equipment, determine costs, prepare services, and provide technical services or assistance relative to each installation.
Director (VP) Network Operations/Technical Support American Investment Bank
Indianapolis, In
Responsible for managing 7 persons and administration of 22 Windows NT servers; Help Desk for over 400 users connected to network; all network functions; all troubleshooting and hardware/software repair; building and installation of all PCs and servers to include hardware and software; installation and fabrication of all LAN/WAN cabling and associated equipment; evaluation of new software programs. Involved in all hardware and software purchases. Maintain and repair all printers, facsimiles, PCs, servers, etc. Manage projects. Administer E- Mail. Support payroll/HR. Write operational procedures. Manage sophisticated building security system. Manage complete telecommunications facilities.
Technical Support Specialist / System Administrator Stop Loss International
Indianapolis, In
Responsible for administration of 5 Netware servers. Serve as help desk for over 100 users connected to network. Perform all troubleshooting and hardware/software repair. Build and install all PCs and servers to include hardware and software. Install and fabricate all LAN/WAN cabling and associated equipment. Evaluate new software programs. Involved in all hardware and software purchases. Maintain and repair all printers, facsimiles, PCs, servers, etc. Manage projects. Administer E- Mail. Wrote operational procedures.
LAN Administration and Support Dept. of Commerce (Mindbank consultant)
Indianapolis, In
Responsible for administration of 330 Banyan Vines servers. Serve as help desk for over 1000 users connected to network. Perform all troubleshooting and hardware/software repair. Build and install all PCs and servers to include hardware and software. Install and fabricate all LAN/WAN cabling and associated equipment including Cisco routers. Evaluate new software programs. Involved in all hardware and software purchases. Maintain and repair all printers, facsimiles, PCs, servers, etc. Manage projects. Administer E- Mail. Wrote operational procedures.
Data Communications Chief 7th Comm. Battalion
Okinawa, Japan
Responsible for installing, issuing, and maintaining $2 million worth of ADP equipment. Established policies and procedures for an expanding mission in the field of data and LANs. Utilizing Banyan Vines NOS, built, installed, and maintained 2 fixed and several deployable servers. Served as LAN administrator. Managed trouble calls and related troubleshooting tasks. Wrote technical material to assist in training, and documented all standard operating procedures.
Travel Asset Manager White House Communications Agency
Washington, D.C.
Responsible for issuing, maintaining, planning, purchasing, and accounting for more than $4 million worth of travel computer and communications equipment used to support the President, the National Security Council, and the White House staff worlwide. Developed procedures to streamline daily tasks. Implemented improvements to safety and security practices. Supervised and trained staff.
Technical Support Manager White House Communications Agency
Washington, D.C.
Responsible for implementation of hardware of an agency-wide multi million dollar inventory maintenance management system. Supervised and assisted in the installation and maintenance of thousands of ADP equipment items. Traveled and assisted President and White House staff in all computer and communications tasks.
Communications Technician White House Communications Agency
Washington, D.C.
Served as senior member of the communications center team responsible for processing highly sensitive message traffic. Traveled and installed sophisticated communications equipment. Operated mobile communications/data platform unique to the White House. Processed presidential message and intelligence material.
Communications Center Chief Marine Corps
Various Locations in U.S.
Supervised operation of an automated message processing system. Performed traffic analysis of record traffic. Trained personnel in proper drafting of messages. Wrote users guide for drafters and administrators. Operated numerous HF/VHF/UHF/FM radio and teletype devices.
Demonstrations of Effectiveness top
Assisted in the support of a major Wide Area Network for the Department of Commerce. Performed administrative tasks; wrote operating and instructional procedures; assembled and configured various types of file servers; efficiently performed troubleshooting for many devices and problems; assisted customers with technical problems; researched different products for use on a LAN designed to provide convenience and better efficiency; monitored and maintained numerous file servers. Result: The improvement and increased growth and efficiency of a major Wide Area Network for international commerce.
Revitalized the technical support section of the White House Communications Agency. Reviewed past trends and policies; created logs and schedules for tracking manpower and productivity; assigned personnel to tasks; simplified procedures for troubleshooting customer problems; created more job openings to meet manpower demands; inventoried and recorded all ADP equipment assets; developed and installed a money-saving maintenance management system. Result: Savings in real dollars exceeded 4 million.
Restructured the data communications section of a major organization. Analyzed mission objectives; reassigned personnel; trained and instructed staff; taught customers; wrote policies and procedures; administrated the network; installed devices; created new programs for unit missions; and established a help desk for customer problems. Result: The establishment of an efficient and effective data communications organization.
Reorganized asset management section of White House Communications Agency. Assessed existing policies and procedures; conducted cost-benefit analysis for repair work; replaced older inefficient equipment with new equipment; adjusted and corrected $4 million inventory; streamlined procedures for sending out and receiving travel equipment; developed and improved maintenance procedures; trained new personnel. Result: Savings of approximately $1million and more efficient use of assets.
Created a technical support operational section for the White House Communications Agency. Assessed and determined customer needs and desires; studied current computer equipment and mainframe system of operation and connectivity; developed a system for prioritizing calls from customers; established a mission for technical and software support. Result: Increased the productivity of all technicians; customer satisfaction increased, and the cost of maintenance on computer equipment decreased significantly.
Led effort to completely convert a leading Finance company from Windows 95 to Windows NT. Built 18 Windows NT servers for local and remote offices; built over 300 Windows NT PCs and configured them to company standards; administrated Exchange e-mail system; supported over 300 users in PC use and trouble; administered NT network; initiated help desk section and plans; inventoried and maintained PC assets. Result: increased and improved efficiency for fast-growing and progressive company.
Hardware / Software experience top
Hardware: IBM compatible PCs of all types,
fabrication and installation of all cable types, concentrators,
hubs, switches, Cisco, 3Com, Linksys, Netgear, and Bay routers,
CSUs/DSUs, printers, scanners, OCRs, facsimiles, copiers, modems,
terminals, workstations, servers, CD towers/devices, NICs, Cisco
voice over IP, etc.
Software : Army Knowledge Online/Defense Knowledge
Online DOS 3 to 6, Windows 3.1/3.11, Windows 95/98/ME,
Windows NT 4.0 (server and workstation), Windows XP Home
and Professional, Windows Server 2000/2003, Netware, Banyan Vines,
Microsoft Office Suite, Lotus Suite, WordPerfect Suite, Groupwise,
Exchange 5.5/2000/2003, SMS 2.1, many miscellaneous programs,
strengths in Compaq PCs and Bay network devices, Lucent PBX,
InterTel PBX, Vodavi PBX, Oracle, Remedy, Hummingbird, Windows
2000 migration, Windows 2003 Server and Exchange 2000/2003
administration, Windows XP migration, Knowledge Management
Education top
Marine Corps Institute
1982 - 1993
Washington, D.C.
Various Courses
- Radio, wire, data communications, finance, history, leadership, maintenance management, security, administration, planning, etc.
- CLEP - credits in Humanities, Social Sciences and History, English Composition, Natural Sciences, Human Growth and Development, General Biology, and Mathematics
- MCSE curriculum, no test taken yet
- Various college credits - Pursuing degree
Awards Received top
Presidential Service Badge, Joint Service Commendation Medal, Joint Service Achievement Medal, Navy Achievement Medal (3), various other commendations and citations